Returns

The following items are Final Sale: Sale Items, Gift cards, Jewelry, Accessories, Intimates (bralettes, etc.).
Items eligible for return must be received within 14 days of the original purchase date for a full refund. After 14 days you have 21 days to return for store credit only. We will not accept returns past 21 days.

All items must be returned to us in their original condition: Unworn, unwashed, smoke-free, free of any animal hair and with all tags attached.

Original shipping is free for order over $50. Any amount under $50 is a flat rate $3 shipping. Return shipping is the responsibility of the customer.

Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.
To return your items, please include your original receipt in the bag and mail to:
Rustic Twine Boutique
2764 Pomme Meadows Dr.
Arnold, MO 63010


Exchanges:
If you would like to make an exchange, please place a new order for the item you would like to exchange. Please note, we have limited quantity of inventory and cannot guarantee the item you are trying to exchange will still be available. A full refund will be given for items being exchanged for a different size or different color within the 14 day period. Please include the new order number for the exchanged item on the receipt you are sending back. Once your return has been received, refunds will be issued within 5 business days. Return shipping is on the customer. For any questions please email support@shoprustictwine.com.